FAQs

What is the difference between a gift card and a virtual card? 

A gift card is a plastic card that is physically delivered to the recipient, within a carrier (cardholder) via First Class US mail or FedEx.  Ecards are virtual cards that are delivered instantly to an email box where they can be printed or displayed on an electronic device for redemption.  Both cards can display a personal message to the recipient, never expire, and have value reloaded at any time. 

What are the shipping/processing fees?

Virtual eCard delivered instantly to email box:  $1.95
Gift Card via USPS Standard Mail 5-7 days:  $3.95 (non-trackable) 
Gift Card via FedEx 2-Day:  $10.95 (includes tracking)
Gift Card via FedEx Overnight:  $19.95 (includes tracking)
Additional cards sent to the same address:  $1.50

Note:  FedEx will not deliver to a PO Box and will not make deliveries on Saturdays, Sundays, or Holidays.  Gift Card orders placed after 2 pm will be processed and shipped the following business day. 

Will I be notified when my recipient receives their virtual card?

Yes, you will receive a notification email after your recipient has viewed their ecard.

What if I have not received notification that the recipient has received their virtual card?

Ask the recipient to check their spam/junk mail for the ecard.  If it is not there, call 952-944-6070 x 10 or email us.

I deleted the email that had the link for my virtual gift card.  What can I do?

We can resend the link to you.  Please call 952-944-6070 x 10 or email us.

Can gift and virtual cards be used for tax and gratuity?

Yes, you may apply your gift card to the entire check including food, beverage, tax & gratuity.

What will happen if I do not use the full amount of the gift card on one visit?

The balance will remain on your gift card until your next visit and until the full value has been depleted.  Gift card and virtual cards do not expire, and may be reloaded by visiting our website.

 

If you have additional questions about gift cards and virtual cards, please contact us.  Thank you!